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Data Retention Policy

EFFECTIVE DATE: Oct 30, 2024

This Data Retention Policy explains how Ooulet ("we," "us," or "our") collects, retains, and disposes of personal and business data in accordance with applicable laws and regulations. By using our platform, you agree to the terms of this policy
  1. Purpose
    1. The purpose of this policy is to:
      1. Ensure compliance with legal and regulatory data retention requirements.
      2. Protect the privacy and rights of our users
      3. Establish guidelines for the retention, deletion, and management of data collected through our app.
  2. Data We Collect
    1. We collect various types of data from users, including:
      1. Personal Information:
        1. Name, email address, contact details, and payment information.
      2. Business Information:
        1. Store name, product details, collections, transactions, and orders.
      3. Usage Data
        1. Activity logs, device information, and interaction with our platform.
  3. Data Retention Periods
    1. We retain different types of data for varying lengths of time, depending on the purpose for which it was collected and applicable legal requirements. Below are the key retention periods:
      1. Account and Business Data
        1. Personal Information and Business Data:
          1. We retain your personal information, business details (e.g., store name, product listings), and transaction data for as long as your account remains active or as needed to provide you with our services.
        2. After Account Deletion:
          1. Upon deletion of your account, we will retain your data for a period of 90 days to allow for any recovery requests, unless a longer retention period is required by law. After this period, your data will be securely deleted or anonymized.
      2. Transaction Data
        1. Order and Payment Information:
          1. We retain order and payment information for 7 years to comply with tax and accounting regulations.
      3. Communication and Support Data
        1. Customer Support Records:
          1. Any communication with our support team (emails, chat logs, etc.) will be retained for 2 years from the date of the last interaction.
      4. Usage and Analytics Data
        1. Usage Logs and Analytics
          1. We retain non-personally identiable usage and analytics data for a period of 2 years for improving our services and analyzing user behavior
  4. Legal Obligations
    1. In some cases, we are required to retain certain types of data to comply with legal obligations, such as:
      1. Tax and Financial Reporting:
        1. Retention of nancial and transactional data for 7 years to meet legal and accounting requirements.
      2. Litigation and Disputes:
        1. If a dispute arises or a legal claim is made, we may retain relevant data until the issue is resolved.
  5. Data Deletion
    1. Upon account termination or request, we follow these steps for data deletion:
      1. Immediate Deletion:
        1. Personal data that is no longer required will be securely deleted within 90 days of the account closure.
      2. Anonymization:
        1. In some cases, we may anonymize data instead of deleting it, especially where the data is useful for analytics or reporting.
  6. User Rights
    1. You have the following rights related to your data:
      1. Access and Correction
        1. You can request access to your data or correction of inaccuracies at any time by contacting us at: support@ooulet.com
      2. Right to Erasure:
        1. You may request that we delete your personal data at any time. We will comply with such requests, subject to legal obligations.
  7. Data Security
    1. We take the security of your data seriously and employ industry-standard measures to protect it. All data is encrypted both in transit and at rest, and access to sensitive data is restricted to authorized personnel only.
  8. Exceptions to Data Deletion
    1. While we strive to honor user requests for data deletion, the following exceptions apply:
      1. Legal Requirements:
        1. Data required to comply with legal obligations or to defend against legal claims may be retained for longer periods
      2. Fraud Prevention:
        1. We may retain certain data to prevent fraud or abuse of our platform, even after the account is deleted
  9. Changes to This Policy
    1. We may update this Data Retention Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.
  10. Contact Information
    1. If you have any questions or concerns about this Data Retention Policy or wish to exercise your data rights, please contact us at: support@ooulet.com.
    2. By using Ooulet, you acknowledge that you have read and understand this Data Retention Policy and agree to the retention of your data in accordance with the terms outlined above.
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